Terms and Conditions
Acceptance of the Terms
By accessing, registering or using Pragmatic Play's services (collectively "Services"), you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions ("Agreement"). If you do not accept these terms, please leave this site immediately.
Eligibility Requirements
Pragmatic Play reserves the right to determine your eligibility for its Services. You must meet our minimum age requirements of 18 years or more (21 in some jurisdictions) and comply with all applicable laws and regulations.
Minimum Age Requirements
You confirm that you are at least 18 years old and agree to abide by the age restrictions on certain features or games offered by Pragmatic Play.
Geographic Restrictions
Pragmatic Play may restrict access to its Services from specific countries, territories or locations. It is your responsibility to determine whether use of our services is permitted under applicable laws in your jurisdiction.
Account Registration Rules
When registering an account with us, you agree to provide accurate and complete information about yourself as requested by the registration process. You are responsible for maintaining the confidentiality of your login credentials and ensuring that only authorized users have access to your account.
One-Account-per-User Policies
Each individual must register a unique account. Creating multiple accounts is prohibited and may result in suspension or closure of all related accounts, including winnings being voided.
Identity Verification and KYC
We reserve the right to request verification documents from you as part of our anti-money laundering (AML) and know-your-customer (KYC) policies.
Account Accuracy Obligations
You agree that your account information is accurate and up-to-date at all times. Any inaccuracies or outdated information may result in account restrictions or suspension.
Account Security Responsibilities
You are responsible for securing the confidentiality of your login credentials, ensuring only authorized access to your account, and reporting any unauthorized transactions to Pragmatic Play promptly.
Login Credentials and Password Protection
Your password should be unique and kept confidential. You agree not to share it with anyone and assume responsibility for all actions taken from your account until you notify us otherwise.
Restricted Behaviour and Prohibited Activities
You must comply with our community standards, refrain from engaging in any form of spamming or harassing other users. Any instances of cheating, colluding or attempting to manipulate gameplay may result in penalties up to closure of accounts.
Multi-Accounting and Fraud Prevention
Creating multiple accounts is strictly forbidden. If we suspect multi-accounting by you or your affiliates, all related accounts will be subject to suspension or closure, with any winnings voided.
Bonus and Promotion Rules
All bonuses and promotions are subject to the specific conditions outlined on our site. You agree that any attempts to manipulate bonus-related activities may result in penalties up to cancellation of these offers.
Wagering and Gameplay Conditions
All wagering requirements and gameplay must be strictly adherent to relevant game rules, which you agree to read and understand prior to playing with real money stakes.
Bonus Abuse Prevention
We reserve the right to cancel any bonus or promotion at our discretion if we suspect misuse. This includes but is not limited to excessive bonuses conversion rates, rapid turnover of funds via various strategies that may be deemed abusive under Pragmatic Play's terms.
Deposits and Withdrawals
We will process your deposit and withdrawal requests within a reasonable timeframe in accordance with applicable laws and regulations. Verification procedures may apply for withdrawals before release of funds.
Verification Before Withdrawals
For certain types of accounts or to prevent unauthorized transactions, we may request verification documents from you prior to processing any withdrawal requests.
Processing and Review Procedures
Our support team reviews each case individually, ensuring compliance with our policies while considering the unique circumstances surrounding your transaction. This review process can result in suspension or voiding of winnings as deemed necessary by Pragmatic Play management.
Responsible Gambling Expectations
Pragmatic Play aims to promote responsible gaming practices among its users. We expect all participants to manage their account limits responsibly and maintain awareness about any signs of problem gambling, contacting us for guidance if needed.
Self-Exclusion and Account Restrictions
You can request self-exclusion at any time through our support team, which may include account restrictions or other forms of exclusion from Pragmatic Play's Services as necessary. Your decision to self-exclude is final and non-refundable in respect of funds deposited prior thereto.
Game Fairness and RNG Systems
All games on this site are powered by certified Random Number Generators (RNGs) ensuring fairness, transparency and the most enjoyable gaming experience possible. Pragmatic Play's game audits regularly conducted under international testing bodies like iTech Labs to provide complete assurance that all outcomes happen randomly, with no bias towards any outcome.
Technical Interruptions or Voided Gameplay
We reserve the right, at our discretion, to void any wagers, close an account or cancel a promotion in circumstances where technology malfunctions beyond our control. Any interruptions due to server issues may result in technical losses for you and potential financial rewards not awarded as a consequence of unforeseen disruptions.
Suspension or Closure of Accounts
Pragmatic Play reserves the right, at its sole discretion, without notice to suspend your account temporarily or close it permanently if any breaches these Terms & Conditions are discovered.
Intellectual Property and Platform Ownership
The platform, including its structure, content, source code and other creative works is owned by Pragmatic Play, a leading provider of iGaming products.
Limitation of Liability
To the fullest extent permitted under applicable laws, we disclaim all liabilities for any damages (whether direct or indirect), losses or claims resulting from your use of our Services. Our website is provided "as-is" and "as-available".
Modification of Terms
Pragmatic Play may modify these terms at any time by updating them on this site with immediate effect upon such change coming into force.
Contact or Support Guidance
For help, questions or support requests regarding any aspect of the Agreement please contact our dedicated customer service team via email/phone/live chat.
