Contact Us
We're here to help you with any questions or concerns you may have about our services, products, and responsible gaming practices.
Live Chat Support
Unfortunately, we don't provide live chat support directly to individual players. However, our partners' casinos may offer this service as part of their customer support options. Please visit the casino's website for more information on their support channels.
Email Support
We also don't have a dedicated email address for player inquiries. If you need assistance or require further clarification on any matter related to your account or gaming experience, please contact our partners' casinos directly using their designated support channels.
Help-Centre and FAQ Access
To access helpful information and frequently asked questions about our services, products, and responsible gaming practices, please visit the Help Centre section of our website. We have compiled a comprehensive list of articles and guides to address your queries efficiently.
Verification or Account-Help Support
For any verification-related issues or account assistance needs, we recommend contacting our partners' casinos directly using their designated support channels. They will be able to help you with resolving the issue promptly.
Responsible Gaming Assistance
If you are experiencing difficulties related to responsible gaming practices, please reach out to the National Center for Responsible Gambling in Ireland (BeGambleAware) or similar organizations listed on our website for further guidance and assistance.
Technical Support
For technical inquiries related to device compatibility, software issues, or other product-related matters, we encourage you to contact our partners' casinos directly using their designated support channels. They will be able to provide expert advice and troubleshooting solutions.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your account, gaming experience, or any service provided by us or our partners, please follow these steps:
Communication Response Expectations
Please note that response times may vary depending on the channel and volume of inquiries. Our partners' casinos strive to respond within a reasonable timeframe but cannot guarantee an instant resolution to all issues.
Preferred Contact Methods
We recommend contacting our partners' casinos using their designated support channels, which include email, live chat (if available), phone support, or in-person visits at physical locations. If you prefer multilingual assistance, please check with the casino if they offer this service.
Self-Service Help Options
To minimize waiting times and ensure your queries are addressed efficiently, we recommend checking our website's FAQ section for pre-existing solutions to common questions.
Availability Hours or Queue Handling
Please be aware that some of our partners' casinos may have adjusted support hours due to various reasons. It is best to check with them directly using their designated channels for the most up-to-date information on availability and queue handling procedures.
By choosing one of these support options, you can rest assured that your query will reach the right department in a timely manner. For any further assistance or clarification regarding our services, products, or responsible gaming practices, please do not hesitate to contact us using our designated channels.
